Store Policy
Customer Care
OUR STAFF WILL:
- Act in a professional manner and be polite at all times.
- Deal with your inquire promptly and explain if an immediate answer is not available.
- Listen to your views and suggestions.
- Provide you with advise on our service.
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Our key performance target is to reply to 95% of all formal complaints Email complaints will be handled within 5 business days.
return policy
ALL SALES ARE FINAL!!!
NO REFUNDS OR RETURNS ON PRODUCTS & SERVICES!!!
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ONCE A SERVICE IS BOOKED ONLY ONE REBOOK PERMITTED!
NO CANCELATION WITHIN 24HRS!!!
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IF A PRODUCT IS DAMAGED DURING DELIVERY, WE WILL PROVIDE A REPLACEMENT ITEM. MUST SHOW PICTURE PROOF WITH IN DAY OF RECEIVED ORDER.
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​IF A PACKAGE WASN’T DELIVERED, PROOF MUST BEEN SHOWN. ALL PACKAGES HAVE A TRACKING NUMBER.
Privacy & Safety
Any information gathered or held on our customers will be stored securely and will not be shared or sold onto any third party.
Payment Methods
- Credit / Debit Cards